Platform: Enolytics DTC

Summary:

What it is: Contact Note Timestamp captures the exact date and time (down to the second) when a staff member created a note about a customer interaction, whether from tasting room visits, wine club conversations, or customer service calls.

How to use it:
• Track the recency of customer engagement to identify who might need follow-up or outreach
• Build chronological timelines of customer relationships to understand interaction patterns and touchpoint frequency

Tip: Use this timestamp to segment customers by last contact date — those with recent notes likely represent your most engaged relationships worth prioritizing.

Note: Parts of this article were generated with AI and may not be perfect. If something looks off or could be better, click the 😞 below — it opens a quick chat so you can let us know.

Quick Stats:

The precise date and time when the note was recorded in the system, captured down to the second. This timestamp reflects when a staff member created the note entry and is used to establish a chronological record of customer interactions and touchpoints. The timestamp is particularly valuable for tracking the recency of customer engagement and understanding the full timeline of the customer relationship across tasting room visits, wine club interactions, and customer service conversations.

Type: timestamp

Format: m/d/yyyy h:mm AM/PM