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Declining Velocity outside the Club

Updated over 2 months ago

πŸ“ Public Bookmarks Folder: ENO Preset Campaigns/Customer Loyalty/Velocity

πŸ“Œ Quick Stats:

  • πŸ”» 6 filter(s) applied

  • πŸ“Š 8 dimension(s) displayed

  • πŸ“ˆ 3 measure(s) displayed

  • πŸ“„ Report Page: Build Beyond Limits | Advanced Reporting

πŸ”„ Filter Behavior: When you select this bookmark, your existing filters will be replaced with the bookmark's saved filters.


πŸ“ Original Description

customers who's spend/orders/bottles in the past 365 days is less than 75% of the spend inthe 365 days before that.


πŸ”» Filters Applied

The following filters narrow down the data in this bookmark:

πŸ“Š Dimension Filters:

  • Rfm Category is one of: Loyal Customers, Top Customers, Loyal Customers to Watch, Top Customers to Watch

  • Product Type is one of: Wine

  • channel is not one of: Club

πŸ“ˆ Measure Filters:


πŸ“‹ Columns Displayed

πŸ“Š Dimensions:

  • Customer Number β€” The outbound facing unique identifier. This can be different depending on the CRM. WD and VST use a customer_number (that is what prompted the naming), Commerce7's unique identifier is the email address.

  • First Name β€” Contact first name as defined in the contacts table

  • Last Name β€” The name of the actual club as specified in the respective CRM. (eg. 3 Bottle Pinot Noir Club). A customer can belong to multiple clubs at once but the club itself can only exist once within the winery data.

  • Contact Email β€” Contact's primary email. If contact has multiple emails, this is will be the primary. This is NOT an array of emails.

  • Contact Phone β€” Contact's primary phone number. If contact has multiple phone numbers, this is will be the primary. This is NOT an array of phone numbers.

  • RFM Category β€” Category associated with the RFM score

  • Days Since Contact Last POS Order β€” Number of days since last POS order. **Origin: Calculated**

  • Small Metro Area β€” The small metro area the contact is living in (based on the zip code lookup of the census data)

πŸ“ˆ Measures:


ℹ️ Additional Details

  • πŸ“ Public Bookmarks Folder: ENO Preset Campaigns/Customer Loyalty/Velocity

  • πŸ”‘ Bookmark ID: ce3d3435-43cb-4e31-946d-2386468af18e

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