Platform: Enolytics DTC

Summary:

What it shows: A complete list of gift cards that are still in play but have been partially used by customers. This report shows gift cards that meet three specific criteria: (1) currently active status, (2) not past their expiration date, and (3) have some remaining balance after partial redemption. It's a ready-made report that gives you immediate visibility into gift cards that customers are likely to use again.

Who should use it:
• Customer service teams handling gift card inquiries
• Marketing teams planning gift card reminder campaigns
• Operations managers tracking gift card liability

When to use it:
• Creating targeted email campaigns to encourage customers to use remaining gift card balances
• Reviewing outstanding gift card liability for financial reporting
• Following up with customers who started using their gift cards but haven't finished

Questions this report answers:
• "How do I find gift cards that customers have used but still have money left on them?"
• "Can I get a list of active gift cards with remaining balances to follow up on?"
• "Where can I see which gift cards are partially redeemed so I can remind customers to use them?"
• "How do I pull a report showing gift cards that aren't expired but have been partially spent?"
• "Which gift cards should I include in a 'don't forget your remaining balance' email campaign?"

Tip: Use the Gift Card Age In Months column to prioritize follow-up — older partially used gift cards may need more urgent attention to encourage full redemption before customers forget about them.

Note: Parts of this article were generated with AI and may not be perfect. If something looks off or could be better, click the 😞 below — it opens a quick chat so you can let us know.

This is a public bookmark — a pre-built report ready for you to use. You don't need to create it from scratch.

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Quick Stats:

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Displays active gift cards with remaining balances after partial use, showing cards not expired with available credit for future purchases.

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