Platform: Enolytics DTC

Summary:

What it is: Contact Note Source shows which system generated each customer note, helping you track where different types of customer interactions and communications are being recorded.

How to use it:
• Filter by source system to focus on specific types of notes (e.g., only tasting room interactions or only ecommerce-related notes)
• Compare note volume and patterns across different systems to understand where most customer touchpoints are happening

Tip: Use this to identify if important customer interactions might be scattered across multiple systems, helping you get a complete view of each customer's journey.

Note: Parts of this article were generated with AI and may not be perfect. If something looks off or could be better, click the 😞 below — it opens a quick chat so you can let us know.

Quick Stats:

Source System where the note was created

Type: string