Platform: Enolytics DTC

Summary:

What it is: Membership Total Declined Shipments shows the total number of club shipments that failed due to payment declines for each membership, and is only available for wineries using systems like Commerce7 that provide detailed shipment tracking.

How to use it:
• Identify memberships with recurring payment issues to proactively reach out with updated billing information or payment assistance
• Analyze patterns in declined shipments to understand if certain membership tiers, seasons, or customer segments experience more payment failures

Tip: Filter for memberships with 2+ declined shipments to focus on customers who may need billing support rather than one-time payment hiccups.

Note: Parts of this article were generated with AI and may not be perfect. If something looks off or could be better, click the 😞 below — it opens a quick chat so you can let us know.

Quick Stats:

Number of club package shipments where the payment was declined for this membership. Only populated for vendors with actual shipment data (e.g., Commerce7).

Type: int

Format: #,##0